FREE Shipping on ALL orders $99 or more Same Day Shipping
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Shipping & Returns

Products are shipped from our centrally located warehouse in Madison, WI. Over 99% of in-stock orders are shipped the same day they are placed. Shipping rates vary with weight and size, and distance from Wisconsin. Orders may be picked up at our warehouse with prior arrangement. Please do not hesitate to contact us with any questions regarding your shipping options at (866) 509-1834.

Pricing: To calculate shipping of your order, place the items you wish to order in your shopping cart. Click on the "view shopping cart" button, on the top right corner of the page. Once the cart is displayed, simply enter your State and Zip Code in the box titled "calculate shipping rates". Click the "recalculate" button, and your shipping options will be displayed.

PLEASE NOTE: FREE ECONOMY SHIPPING IS AVAILABLE TO THE 48 CONTINENTAL UNITED STATES ONLY.

 DOMESTIC SHIPPING OPTIONS 

 ECONOMY/STANDARD SHIPPING
This is usually the least expensive option, but it is also the slowest, and delivery time is not guaranteed. Economy/Standard shipping is a good choice when delivery time is not critical. Please understand that Economy/Standard shipping is not a good choice for time sensitive orders and shipping times may vary on seemingly similar orders. When choosing Economy/Standard shipping, orders will often be shipped via UPS SurePost. SurePost packages may take several extra days for final delivery and will be delivered by US POSTAL SERVICE. Addresses must be able to receive mail deliveries from US POSTAL SERVICE in order to use Economy/Standard shipping. Economy/Standard shipping is available to PO Boxes. Economy/Standard shipping is only available in the 48 continental United States.

 UPS GROUND
UPS Ground services offer date defined delivery and real-time tracking via the UPS website. Transit times vary between 1 day in the Central Midwest and 4 business days to Florida or the West Coast. UPS deliveries are made Monday through Friday. Please note: UPS Ground services are not available to PO Boxes, Alaska, Hawaii, or US territories. Click for UPS Ground Transit Time Chart.

 US POSTAL SERVICE PRIORITY MAIL
Priority Mail is available to all US Postal addresses including Alaska, Hawaii, US Territories and Possessions, and APO/FPO addresses. Priority Mail is typically delivered within 2-3 days, though no delivery time is guaranteed and real-time tracking is limited.

 EXPEDITED SERVICES
Expedited shipping services are available, however some limitations may apply. In stock expedited orders received prior to 4pm Central Standard Time (CST) will ship that day. Expedited orders received after 4pm CST may not ship until the following business day. Please include a valid phone number with any expedited shipment orders to ensure we can contact your concerning your order.

 UPS SAVER
UPS Saver is a guaranteed 3 business day delivery service. The 3 days does not include weekends or holidays, nor are any deliveries made on those days.

 UPS 2-DAY AIR
UPS 2-Day Air is a guaranteed 2 business day delivery service. The 2 days do not include weekends or holidays, nor are any deliveries made on those days.

 UPS NEXT DAY AIR
These packages will be delivered the next business day by 3pm. Deliveries are not made on weekends or holidays.

 US POSTAL SERVICE EXPRESS MAIL
Express mail from the US Postal Service is a one or two day guaranteed delivery. This option is available to all US addresses including Puerto Rico, US Virgin Islands, APO-FPO, and all US territories.

INTERNATIONAL SHIPPING OPTIONS

International shipping is available through the US Postal Service to many countries. Delivery times vary and are often dependent on customs clearance. This sometimes adds significant time and is beyond the control of Discount Vials. All customs charges, duties, and taxes are the responsibility of the recipient. Please contact us with any questions before ordering.

RETURNS

All claims for damages or shortages must be made within 5 business days of delivery.

We accept merchandise returns under the following conditions:

  • Items must be unused
  • Items must be in original condition
  • Items must be in original packaging
  • Clearance Items and Special Order items may not be returned
  • All returns are subject to approval, please contact Customer Srvice before returning any merchandise.

If these conditions are met, the customer will pay the freight back to our company. Upon receipt and inspection of the product we will issue a credit less actual outbound shipping charges.  If these conditions are not met, credit issued to the customer may be reduced to cover damages, shortages or lack of resalability. Any returns beyond 30 days will be in the form of store credit. Any product returned after 30 days is subject to a minimum 25% restocking fee. No products will be accepted for return after 90 days from sale date. Special order and customized products are non-returnable.

PLEASE NOTE: Orders that originally shipped under our Free Shipping program will have the outbound shipping charges subtracted from any refunds that may be due.