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FAQ

Q: What is a Dram?
A: Specifically, a fluid dram (which differs from a a weight based dram) is the equivalent of 1/8 of an ounce or 3.7 ml. We carry US made Dram vials from 1/4 to 8 Dram (1/32 Oz. to 1 Ounce) Dram Vials

Q: When will my order ship.
A: In stock orders received by 4 PM CST will be shipped the same day. Orders received after 4 PM on Friday will ship on Monday.

Q: Will my bottles be sterile when I receive them?
A: Bottles are "factory clean" and come packed in plastic bags or cardboard trays but are not sterile. Any item that is sterile, will be indicated in the item description. For more information about cleaning and sterilizing your bottles click here.

Q: Can I establish credit terms?
A: Yes, established firms purchasing over $1,000 from Discount Vials in any given year may apply for terms by supplying 3 references and bank information. The credit review process takes 2 to 3 weeks depending on how quickly your references respond. A request doesn't guarantee approval.

Q: I am buying from another supplier, but need better service, would you match or beat the price I am paying?
A: We always feel we provide the best service and competitive prices. We would be more than happy to personalize a competitive quote for you, just email us.

Q: I'm not sure what size vial/bottle I need, can you help.
A: Absolutely, call or Email our customer service specialists and we can help find just the right combination of container and closure for your product.

Q: What if I need to cancel an order?
A: Please contact customer service if you need to cancel your order.

Q: How can I talk to a live person?
A: Call Toll Free 866 509-1834 9 am - 6 pm CST