Shipping & Returns

Domestic Shipping Options
International Shipping Options

Over 99% of in-stock orders are shipped the same day they are placed

All of our products are shipped from our centrally located warehouse in Windsor, Wisconsin.

We calculate shipping costs based on size, weight, location of delivery and your requested speed of delivery. To determine the shipping rate for the items in your cart, select Proceed to Checkout (or click the shopping cart icon at the top right of the page). Enter your State and Zip Code and the “Recalculate” button.

If you happen to be close to us in Windsor, WI; you’re more than welcome to pick up your order at our warehouse with prior arrangement.

If you have questions about shipping options, give us a call at 866-509-1834.

Domestic Shipping Options

Economy / Standard Shipping

Economy shipping is usually the most affordable option, however there it is no guarantee of delivery date. Economy shipping is a great choice when exact delivery date is not critical. Please understand that economy shipping still receives Discount Vials same day shipping guarantee, but once out our door shipping transit time may vary.

When choosing Economy/Standard shipping, please be aware that orders may be shipped via USPS, UPS or FedEx. Addresses must be able to receive mail deliveries from USPS in order to use Economy/Standard shipping. Economy/Standard shipping may require a street address. Economy/Standard shipping is only available in the 48 continental United States.

Please note: We are only able to offer free economy shipping to the 48 continental United States.

UPS Ground
UPS Ground services offer date defined delivery and real-time tracking via the UPS website. Transit times vary between 1 day in the Central Midwest and 4 business days to Florida or the West Coast. UPS deliveries are made Monday through Friday.

Please note: UPS services are not available to PO Boxes, Alaska, Hawaii, or US territories. Click for UPS Ground Transit Time Chart

USPS Priority Mail
Priority Mail is available to all US Postal addresses including Alaska, Hawaii, US Territories and Possessions, and APO/FPO addresses. Priority Mail is typically delivered within 2-3 days, though no delivery time is guaranteed and real-time tracking is limited.

Expedited Services
Expedited shipping services are available, however some limitations may apply. In stock expedited orders received prior to 2pm Central Standard Time (CST) will ship that day. Expedited orders received after 2pm CST may not ship until the following business day. Please include a valid phone number with any expedited shipment orders to ensure we can contact your concerning your order.

UPS 3 Day Select
3 Day Saver is a guaranteed 3 business day delivery service. The 3 days does not include weekends or holidays, nor are any deliveries made on those days.

UPS 2-Day Air
UPS 2-Day Air is a guaranteed 2 business day delivery service. The 2 days do not include weekends or holidays, nor are any deliveries made on those days.

UPS Next Day
These packages will be delivered the next business day by 3pm. Deliveries are not made on weekends or holidays.

USPS Express Mail
Express Mail from USPS is a 1-2 day guaranteed delivery. This option is available to all US addresses including Puerto Rico, US Virgin Islands, APO-FPO, and all US territories.

International Shipping Options

International shipping is available through USPS and UPS to many countries. Delivery times vary and are often dependent on customs clearance. This sometimes adds significant time and is beyond the control of Discount Vials. All customs charges, duties, and taxes are the responsibility of the recipient. Please contact us with any questions before ordering.



Did something break in transit or are you missing any part of your order? All claims for damages or shortages must be made within 5 business days of delivery. Simply fill out the form above and choose my order is damaged. A member of customer service will be in contact soon with replacement options.

We accept merchandise returns under the following conditions:

  • Items must be unused
  • Items must be in original condition
  • Items must be in original packaging
  • Clearance Items and Special Order items may not be returned
  • All returns are subject to approval, please contact Customer Service before returning any merchandise.

Once the conditions above are met, repack your items and use your preferred carrier to ship the package back to us. Customers are responsible for the shipping fees incurred. Upon receipt and inspection of the product we will issue a credit less actual outbound shipping charges. If these conditions are not met, credit issued to the customer may be reduced to cover damages, shortages or lack of resalability. Any returns beyond 30 days will be in the form of store credit. Any product returned after 30 days is subject to a minimum 25% restocking fee. No products will be accepted for return after 90 days from sale date. Special order and customized products are non-returnable.

Please note: Orders that originally shipped under our Free Shipping program will have the outbound shipping charges subtracted from any refunds that may be due.