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FAQ

What is a Dram?
When will my order ship?
Will my bottles be sterile when I receive them?
Can I establish credit terms?
I am buying from another supplier, but need better service, would you match or beat the price I am paying?
Help! I'm not sure what size vial/bottle I need.
What if I need to cancel an order?
How can I talk to a live person?

Q: What is a Dram?
A: Specifically, a fluid dram (which differs from a weight-based dram) is the equivalent of 1/8 of an ounce or 3.7 ml. We carry US made Dram vials from 1/4 to 8 Dram (1/32 Oz. to 1 Ounce) Dram Vials.

Q: When will my order ship?
A: In stock orders received by 3PM CST will be shipped the same day. Expedited orders received by 4pm CST will be shipped the same day. Orders received after 3PM on Friday will ship on Monday.

Q: Will my bottles be sterile when I receive them?
A: Bottles are "factory clean" and come packed in plastic bags or cardboard trays but are not sterile. Any item that is sterile, will be indicated in the item description. For more information about cleaning and sterilizing your bottles click here. [hyperlink to blog]

Q: Can I establish credit terms?
A: Sure! Established firms purchasing over $1,000 from Discount Vials in any given year may apply for terms by supplying 3 references and bank information. The credit review process takes 2 to 3 weeks, and the timing can be affected by how quickly your references respond. We approve over 90% of requests. Educational accounts, Government purchasers and Fortune 5,000 Companies are pre-approved. Simply submit your Purchase Order via FAX to 608 204-9509 or email to sales@discountvials.com

Q: I am buying from another supplier, but need better service, would you match or beat the price I am paying?
A: It’s our goal to provide the best service and prices. We would be more than happy to personalize a competitive quote for you, just contact us.

Q: Help! I'm not sure what size vial/bottle I need.
A: Absolutely! Call or email  our customer service specialists and we can help find just the right combination of container and closure for your product.

Q: What if I need to cancel an order?
A: Please contact customer service if you need to cancel your order.

Q: How can I talk to a live person?
A: Call us Toll Free at 866-509-1834 anytime between 9am and 6pm CST from Monday to Friday.